Lumiare.ai

This Privacy Policy describes how maiven s.r.o. ("maiven," "we," "us," or "our") collects, uses, and shares information about you when you use our Lumiare.ai website and services (collectively, the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

Lumiare.ai is a property of maiven s.r.o., which is the data controller for the information collected under this policy.

A. Information You Provide to Us:
Account Information: When you register for an account, we collect information such as your name, email address, company name, and password.
Payment Information: For paid plans, we collect billing details and payment information, which are processed by our third-party payment processor.
User Content: We collect and process the files, data, and information you upload to the Service, which may include audio recordings, documents, transcripts, and notes related to your projects. For this User Content, you are the Data Controller, and maiven s.r.o. acts as the Data Processor on your behalf.
Communications: If you contact us directly for support or other inquiries, we may receive additional information about you.

B. Information We Collect Automatically:
Usage Data: We collect information about how you interact with our Service, such as features you use, clicks, and session times.
Log and Device Data: We collect log files and device information, including IP address, browser type, operating system, and device identifiers.
Cookies: We use cookies and similar tracking technologies to operate and personalize the Service. You can control the use of cookies at the individual browser level.

We use the information we collect for the following purposes, based on the legal grounds of contractual necessity, legitimate interest, or your consent:

To Provide and Maintain the Service: To operate our platform, create and manage your account, and process your User Content to generate Statements of Work as requested by you.
To Process Payments: To manage your subscriptions and bill you for the use of our Service.
To Improve the Service: To understand how our users interact with the Service and to improve its functionality and user experience. We will not use your confidential User Content to train general AI models without your explicit consent.
To Communicate with You: To send you service-related announcements, updates, and support messages.
For Security and Compliance: To protect the security of our Service, prevent fraud, and comply with legal obligations.

We do not sell your personal data. We may share your information with third parties in the following circumstances:

Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, payment processing, data analytics, and customer support. These providers are contractually obligated to protect your data.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.

We implement robust technical and organizational measures to protect your information from unauthorized access, use, or disclosure. This includes encryption of data in transit and at rest.

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We will retain User Content according to your instructions or until you delete it from the Service.

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

The right to access, update, or delete the information we have on you.
The right of rectification.
The right to object to our processing of your personal data.
The right of restriction.
The right to data portability.
The right to withdraw consent at any time.

You can exercise these rights through your account settings or by contacting us directly. You also have the right to complain to a Data Protection Authority about our collection and use of your personal data.

Your information may be transferred to — and maintained on — computers located outside of your state, province, or country where the data protection laws may differ. If we transfer personal data from the EEA to other countries, we will ensure that appropriate safeguards, such as the Standard Contractual Clauses, are in place.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

For any questions or concerns regarding your privacy, you may contact our Data Protection Officer at:

Company: maiven s.r.o.
ID No.: 198 70 221
Address: Prokopova 572/14, Žižkov, 130 00 Praha 3, Czech Republic
Email: legal@lumiare.ai