Terms and Conditions

Effective date: 22 September 2026. Last updated: 22 September 2026.

These Terms and Conditions (the "Terms") govern access to and use of the Lumiare.ai platform, website and related services (the "Service"). The Service is provided by maiven s.r.o., a company incorporated in the Czech Republic, registered office Prokopova 592/14, 130 00 Praha 3, Czech Republic, Company ID (IČO) 198 70 221, VAT ID CZ19870221, www.maiven.io ("Lumiare", "we", "us"). By creating an account, starting a free trial, purchasing a plan or otherwise using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent ("Customer", "you"). If you do not agree, do not use the Service.

1. Definitions

•      Account: the Customer's organization workspace on the Service, including all users, companies, projects and data within it.

•      Authorized User: an individual employee, contractor or agent of the Customer, or of a third party the Customer invites into a project, who is assigned a Seat.

•      Seat: a named user licence that entitles one Authorized User to access the Service under the Customer's plan.

•      AI Credits: the consumption units that meter the use of AI features in the Service, such as data extraction, contradiction detection, memo generation, document generation and other AI-assisted actions.

•      Plan: the subscription tier the Customer has selected: Free Trial, Business or Enterprise, as described on the Pricing page and in the applicable Order.

•      Order: an order form, online checkout, quotation or other written agreement that specifies the Plan, number of Seats, AI Credits, fees and term.

•      Customer Data: all files, recordings, transcripts, text, datapoints, comments, tasks and other material that the Customer or its Authorized Users upload to, create in or transmit through the Service.

•      Output: content generated by the Service's AI features from Customer Data, including summaries of datapoints, memos, contradiction reports and generated documents.

•      Documentation: the user guides, help pages and product descriptions that Lumiare publishes for the Service.

2. Acceptance and eligibility

2.1 The Service is offered to businesses and professional users only. You confirm that you are at least 18 years old and have the authority to bind the organization on whose behalf you accept these Terms.

2.2 These Terms, the Privacy Policy, any Data Processing Agreement, the Acceptable Use rules in Section 8 and any Order form the entire agreement between you and Lumiare for the Service. If an Order or a signed Enterprise agreement conflicts with these Terms, the Order or signed agreement prevails for that conflict.

2.3 Lumiare may update the Service and these Terms from time to time as described in Section 17.

3. The Service

3.1 Lumiare is a Contextual Intelligence Platform. It lets Customers capture and structure the context behind projects, contracts and audits, verify it with owners and reviewers, detect contradictions across sources, and generate memos and documents from verified material. Features and limits per Plan are described in the Documentation and on the Pricing page.

3.2 Subject to these Terms and payment of the applicable fees, Lumiare grants the Customer a non-exclusive, non-transferable, revocable right during the subscription term to allow its Authorized Users to access and use the Service for the Customer's business purposes, including work the Customer performs for its own clients.

3.3 Lumiare may add, change or remove features of the Service. Lumiare will not materially reduce the core functionality of a paid Plan during a prepaid term without offering the Customer a proportionate remedy.

4. Accounts and Authorized Users

4.1 The Customer is responsible for all activity under its Account, for keeping credentials confidential and for ensuring that its Authorized Users comply with these Terms. The Customer must notify Lumiare promptly of any unauthorized use.

4.2 Seats are assigned to named individuals. A Seat may be reassigned to a new Authorized User when the previous user no longer needs access, but a Seat may not be shared by more than one individual at the same time.

4.3 Where the Customer invites people from other organizations into a project, the Customer is responsible for having the right to share the relevant Customer Data with them and for their compliance with these Terms.

5. Plans, Seats and AI Credits

5.1 Free Trial. New Customers may use the Business Plan free of charge for 30 days from account creation. At the end of the trial, the Customer may purchase a paid Plan. If no paid Plan is purchased, the Account is converted to read-only access and Lumiare may delete it, including all Customer Data, 60 days after the trial ends, after giving notice by email. Lumiare may change trial terms or limit trial eligibility at any time.

5.2 Business Plan fee and Seats. The Business Plan costs USD 150 per month and includes 10 Seats. Seats are assigned to named Authorized Users as described in Section 4.2. Additional Seats beyond the included 10 cost USD 15 per Seat per month, charged pro rata for the remainder of the current billing period and renewing with the Plan. Seat reductions take effect at the next renewal.

5.3 AI Credits. Use of AI features consumes AI Credits. One AI Credit has a value of USD 0.01 (one US cent). The Business Plan includes 500 AI Credits per Seat per month, pooled at the organization level, so a Business Plan with 10 Seats includes 5,000 AI Credits per month. Additional Seats bring their 500 monthly AI Credits into the pool. Lumiare publishes in the Documentation how many AI Credits each type of AI action consumes and may adjust these consumption rates with 30 days' notice.

5.4 Reset and top-up. Included AI Credits reset at the start of each monthly billing period and unused credits do not carry over. The Customer may top up its pool at any time by purchasing additional AI Credits within the Service at USD 0.01 per credit, in the increments offered there; payment is taken immediately through Lumiare's payment provider. Top-up credits are consumed after the included credits, roll over from month to month until used, and expire on termination of the Account. AI Credits have no cash value and are non-refundable except as required by law.

5.5 When an Account has used all available AI Credits, AI features are paused until the next billing period or until further credits are purchased. All other functions of the Service remain available.

5.6 Enterprise. Enterprise Plans, including private cloud instances, self-hosted language models and multi-organization projects, are governed by an Order and, where signed, an Enterprise agreement that may add to or vary these Terms.

6. Fees, billing and taxes

6.1 Fees are stated in the Order or on the Pricing page and are quoted in US dollars (USD) and payable in advance for each billing period (monthly or annual as selected). Business Plan fees and AI Credit top-ups are paid by card or other method offered in the Service and processed by Stripe; Lumiare does not store full card details. Enterprise fees are invoiced and, unless the Order states otherwise, due within 14 days of the invoice date.

6.2 Fees are exclusive of VAT and other applicable taxes, which the Customer pays in addition unless it provides a valid exemption. Customers outside the Czech Republic are responsible for any withholding or local taxes.

6.3 Subscriptions renew automatically for successive periods equal to the initial term unless either party gives notice of non-renewal at least 30 days before the end of the current term. Lumiare may change its prices with at least 30 days' notice before the renewal date; the new prices apply from the next renewal.

6.4 Lumiare may suspend the Service for non-payment after giving at least 10 days' written notice. Overdue amounts may bear statutory interest under Czech law.

6.5 Except as expressly stated in these Terms, all fees are non-refundable.

7. Customer Data, AI features and Output

7.1 Ownership. The Customer owns all Customer Data and all Output. Lumiare claims no rights in Customer Data or Output other than the limited rights in this Section.

7.2 Licence to operate the Service. The Customer grants Lumiare a non-exclusive, worldwide licence to host, copy, process, transmit and display Customer Data solely to provide, secure, support and improve the Service for the Customer and as otherwise permitted by these Terms.

7.3 No training on Customer Data. Lumiare does not use Customer Data or Output to train or fine-tune general-purpose AI models. Lumiare may use aggregated, de-identified usage statistics that do not identify the Customer or any individual to operate and improve the Service.

7.4 AI processing and sub-processors. AI features are delivered using third-party language model providers and hosting providers acting as Lumiare's sub-processors, listed in the Privacy Policy or Data Processing Agreement. Enterprise Customers may elect a self-hosted language model as set out in their Order. Lumiare contractually requires its AI providers not to train on Customer Data.

7.5 Nature of Output. Output is generated automatically from Customer Data and may contain errors, omissions or content that does not reflect what was agreed. The Service is designed so that Authorized Users verify datapoints and approve content before documents are generated. The Customer is responsible for reviewing Output before relying on it, sharing it or using it for legal, financial, regulatory or contractual purposes. Output is not legal, financial or professional advice.

7.6 Personal data. Where Customer Data contains personal data, the Customer is the controller and Lumiare is the processor under the GDPR. The parties' obligations are set out in the Data Processing Agreement, which forms part of these Terms for all Accounts. The Customer is responsible for having a lawful basis to upload personal data, including any meeting recordings or transcripts, and for informing the individuals concerned where required.

7.7 Security. Lumiare maintains administrative, technical and organizational measures designed to protect Customer Data against unauthorized access, loss or alteration, as described in the Documentation. Lumiare will notify the Customer without undue delay of a personal data breach affecting Customer Data.

7.8 Data location, export and deletion. Customer Data is hosted in the European Union unless the Order states otherwise. During the subscription term and for 30 days after termination, the Customer may export its Customer Data and Output in the formats the Service supports. Lumiare deletes Customer Data from active systems within 60 days after termination and from backups within a further 90 days, except where retention is required by law.

8. Acceptable use

8.1 The Customer and its Authorized Users must not:

•      upload content that is unlawful, infringing, defamatory or that they have no right to share;

•      use the Service to develop a competing product, or reverse engineer, decompile or extract the source code, models or prompts of the Service;

•      circumvent Seat limits, AI Credit metering, access controls or usage limits, or resell, sublicense or provide the Service to third parties other than as permitted in Section 4.3;

•      introduce malware, probe or test the Service's vulnerabilities without written permission, or interfere with its operation;

•      use the Service to generate content that is discriminatory, harassing or intended to deceive, or to make automated decisions with legal or similarly significant effects on individuals without human review;

•      use automated tools, agents or scripts to access the Service other than through the interfaces Lumiare provides for that purpose, such as its API and MCP endpoints, within the documented limits.

8.2 Lumiare may suspend an Account or Authorized User that it reasonably believes is in breach of this Section, after notice where practicable, until the breach is resolved.

9. Intellectual property

9.1 Lumiare and its licensors own all rights in the Service, including its software, models, prompts, templates, user interface, Documentation and any improvements, and all trademarks and logos of Lumiare and maiven. No rights are granted except as expressly stated in these Terms.

9.2 Project and document templates supplied within the Service remain Lumiare's property and are licensed to the Customer for use within the Service. Documents the Customer generates from those templates using its own Customer Data are Output and belong to the Customer.

9.3 If the Customer or its Authorized Users provide suggestions or feedback about the Service, Lumiare may use them without restriction or obligation.

9.4 Lumiare respects the intellectual property of others. Notices of alleged infringement should be sent to the address in Section 19.

10. Confidentiality

10.1 Each party will keep the other's Confidential Information in confidence, use it only to perform under these Terms and disclose it only to its employees, contractors and advisers who need to know it and are bound by comparable obligations. Confidential Information means non-public information disclosed in connection with the Service, including Customer Data, Output, pricing and product roadmaps.

10.2 These obligations do not apply to information that is or becomes public without breach, was already known to the receiving party, is independently developed, or must be disclosed by law, provided the receiving party gives prompt notice where permitted.

10.3 These obligations last for the term of the agreement and five years after it ends; for Customer Data, they last for as long as Lumiare holds it.

11. Publicity and use of Customer name and logo

11.1 By purchasing a paid Plan (Business or Enterprise), the Customer grants Lumiare a non-exclusive, royalty-free, worldwide licence to use the Customer's company name and logo to identify the Customer as a user of Lumiare. This includes use on the Lumiare.ai website, in customer lists and logo walls, in sales and marketing presentations, in press and investor materials, and on social media.

11.2 Lumiare will use the Customer's name and logo only in the form the Customer supplies or publicly uses, will follow any reasonable brand guidelines the Customer provides, and will not imply that the Customer endorses Lumiare beyond the fact of being a customer.

11.3 Any case study, quote, testimonial, metric or description of how the Customer uses Lumiare, beyond the name, logo and a one-line statement of the use case, requires the Customer's prior written approval.

11.4 The Customer may withdraw this licence at any time by written notice to the address in Section 19. Lumiare will remove the Customer's name and logo from digital materials within 30 days of the notice and from newly produced printed materials thereafter. Materials already printed or published before the notice need not be recalled.

11.5 This Section does not apply to Free Trial Accounts. Enterprise Customers may vary this Section in their Order.

12. Warranties and disclaimers

12.1 Lumiare warrants that the Service will perform materially in accordance with the Documentation and that it will provide the Service with reasonable skill and care. The Customer's sole remedy for breach of this warranty is for Lumiare to correct the non-conformity or, if Lumiare cannot do so within a reasonable time, for the Customer to terminate the affected subscription and receive a pro rata refund of prepaid fees for the remaining term.

12.2 Each party warrants that it has the authority to enter into these Terms. The Customer warrants that it has all rights and consents needed to upload and process Customer Data through the Service.

12.3 Except as expressly stated in these Terms, the Service is provided "as is". Lumiare disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law. Lumiare does not warrant that the Service will be uninterrupted or error-free, or that Output will be accurate, complete or fit for any particular purpose.

12.4 Availability targets, support hours and service credits, where offered, are set out in the Documentation or the Enterprise Order and are the Customer's sole remedy for availability shortfalls.

13. Limitation of liability

13.1 Neither party is liable for indirect, consequential, special or punitive damages, loss of profit, loss of business, loss of goodwill or loss of data, however arising, even if advised of the possibility.

13.2 Each party's total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the fees paid or payable by the Customer to Lumiare in the 12 months before the event giving rise to the claim. For Free Trial Accounts, Lumiare's total liability is limited to USD 100.

13.3 These limits do not apply to liability for death or personal injury caused by negligence, for fraud, for damage caused intentionally or by gross negligence, for breach of Section 10 (Confidentiality), for the indemnities in Section 14, or for any liability that cannot be limited under applicable law, including under Section 2898 of the Czech Civil Code.

14. Indemnities

14.1 Lumiare will defend the Customer against any third-party claim that the Service, used in accordance with these Terms, infringes that third party's intellectual property rights, and will pay damages and costs finally awarded or agreed in settlement. If such a claim arises or is likely, Lumiare may modify the Service, procure the necessary rights, or terminate the affected subscription and refund prepaid fees for the remaining term. This indemnity does not cover claims arising from Customer Data, Output, use in breach of these Terms, or combination with products not supplied by Lumiare.

14.2 The Customer will defend Lumiare against any third-party claim arising from Customer Data, from the Customer's use of Output, or from use of the Service in breach of these Terms or applicable law, and will pay damages and costs finally awarded or agreed in settlement.

14.3 The indemnified party must notify the other promptly, give it control of the defence and settlement, and provide reasonable cooperation at the indemnifying party's expense. No settlement that imposes obligations on the indemnified party may be made without its consent.

15. Term, termination and suspension

15.1 These Terms apply from acceptance and continue for as long as the Customer holds an Account. Paid subscriptions run for the term stated in the Order and renew as described in Section 6.3.

15.2 Either party may terminate for material breach if the breach is not cured within 30 days of written notice, or immediately if the other party becomes insolvent or ceases business.

15.3 The Customer may cancel a subscription at any time with effect from the end of the current term, subject to the notice period in Section 6.3. Lumiare may terminate a Free Trial Account at any time.

15.4 Lumiare may suspend access, in whole or in part, where reasonably necessary to protect the Service, other customers or third parties, to comply with law, or for non-payment under Section 6.4. Lumiare will give notice where practicable and restore access once the reason for suspension is resolved.

15.5 On termination, the Customer's right to use the Service ends, fees accrued to the termination date become payable, and Sections 7.8, 9, 10, 11.4, 13, 14, 16 and this Section 15.5 survive.

16. Governing law and disputes

16.1 These Terms are governed by the laws of the Czech Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

16.2 The parties will first try to resolve any dispute through good-faith negotiation between senior representatives for at least 30 days. Disputes not resolved in that way are subject to the exclusive jurisdiction of the courts of Prague, Czech Republic. Nothing in this Section prevents either party from seeking injunctive relief in any competent court.

16.3 If the Customer is a consumer under applicable law, mandatory consumer protection rules of the Customer's country of residence apply in addition, and the Customer may use the alternative dispute resolution bodies available there, including the Czech Trade Inspection Authority.

17. Changes to these Terms

17.1 Lumiare may amend these Terms. Material changes will be notified at least 30 days before they take effect by email to the Account owner and by notice in the Service. Changes required by law or that reduce Lumiare's obligations to the Customer's benefit may take effect sooner.

17.2 If the Customer does not accept a material change, it may terminate the affected subscription with effect from the date the change takes effect and receive a pro rata refund of prepaid fees for the remaining term. Continued use of the Service after the effective date constitutes acceptance.

18. General

18.1 Assignment. Neither party may assign these Terms without the other's consent, except that Lumiare may assign them to an affiliate or to a successor in a merger, acquisition, reorganization or sale of the business or assets relating to the Service, on notice to the Customer.

18.2 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party AI or hosting providers, provided it uses reasonable efforts to mitigate.

18.3 Notices. Notices to Lumiare go to the email address in Section 19; notices to the Customer go to the email address of the Account owner. Notices are effective when received.

18.4 Severability and waiver. If any provision is held unenforceable, the rest remains in effect and the provision is replaced by a valid one closest to its intent. A failure to enforce a right is not a waiver.

18.5 Independent parties. The parties are independent contractors. Nothing creates a partnership, joint venture or agency.

18.6 Export and sanctions. The Customer will comply with applicable export control and sanctions laws and will not use the Service in, or provide access from, any sanctioned country or to any sanctioned person.

18.7 Language. These Terms are drafted in English. Any translation is for convenience only; the English version prevails.

19. Contact

•      maiven s.r.o.

•      Prokopova 592/14, 130 00 Praha 3, Czech Republic

•      Company ID (IČO): 198 70 221

•      VAT ID: CZ19870221

•      Web: www.maiven.io

•      Email: contact@lumiare.ai

Questions about these Terms, notices under Section 18.3, publicity withdrawals under Section 11.4 and infringement notices under Section 9.4 should be sent to this address.